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Take the time off when you need it, and as much of it as you need to feel rested and energized for the task ahead.
Milio
Take the time off when you need it, and as much of it as you need to feel rested and energized for the task ahead.
FAQs
It’s my first inspection. What do I need to know before I get started?
For your first inspection, booking a quick call with our team is best. We are here to help and will walk you through setting up your account. From creating your first supplier and products all the way to booking your first inspection - our team will guide you through the process. You are new to inspections in general? Don't worry; we're happy to explain what all our processes look like and consult you along the way.
Will the factory receive a copy of the inspection report?
We are not sharing the report with your supplier without your approval. However, the inspectors will communicate with your supplier on the day of the inspection and mark defective items for attention. Also, you can always share the report with your supplier to provide more transparency and work on corrective actions.
How soon should I schedule my inspection with Milio?
Thanks to our digitised processes, we are very flexible when it comes to booking your inspection. Nevertheless, we advise our customers to book inspections at least 5 days in advance so that we can confirm the inspection date with your supplier on time.
When will I get my inspection report from Milio?
We deliver the report within 24 hours, including weekends. This means that you should receive the inspection results no later than 6 PM GMT on the following day. If we can foresee any delays or hold-ups, we will ensure to notify you upfront. Need the report faster, e.g. to release your shipments on time? Let us know, and we will do our best to speed up the process.
How do credits work?
Our pricing is tailored for flexibility—purchase any number of inspection credits and use them at your convenience, with no expiration. Whether you need 20 inspections within a week or across a year, your credits remain valid. Take advantage of volume pricing by committing to a certain number of credits in advance (even if you are paying at a later stage). With us, you pay a flat rate per inspection without worrying about additional platform fees, monthly subscriptions, or variable pricing.
What payment methods can I choose from?
You can conveniently pay in advance using either a credit card or a bank transfer.
How do I get started?
To get started, you can either book a demo for personalised guidance through the process or, if you're ready to go, simply create an account in minutes and book your product inspection with just a few clicks.
Can I get advice on what inspection I need to book?
Absolutely! We're here to help. Book a quick chat with our team; we’ll guide you through the process, clarify what your product can be tested for, and advise on beneficial inspections or audits.
What do I need to book my first inspection?
Before your inspection, have the information about your supplier and specific items you're looking to assess ready, e.g. barcodes, product and label images for reference, or measurement files. When setting up your products, you can either choose from our standard checklists or create your own - from scratch or using a template.
Is there anything we should pay special attention to or known flaws? You can easily create custom tests our inspectors should perform. Also, you don't need to give your supplier a heads-up, as we confirm all things inspection with them on your behalf while keeping you in the loop at all times.